Returns & Repairs


Returns Policy
Online- 
You have  a 7 day "cooling off period" during which you can cancel the contract and return the product (excluding any made to order/customised products). This "cooling off period" begins on the day that you receive the product. Once dispatched, we cannot recall a package and you will be liable for the postage cost to return the order to us. 
Goods must be returned unworn in original packaging and in good saleable condition. For hygiene reasons earrings cannot be returned, this does not affect your statutory rights.
For our returns policy after this 7 day period please see our In store policy below.
If your goods are faulty on delivery please contact us immediately through our Contact us page and send the order back with receipt for full refund, we will cover the postage cost back to us in the case of faulty goods only.
Please send your goods back via registered post and retain your proof of post and tracking number, we are not responsible for lost or damaged packages.
Once we receive the return we will inspect the goods, contact you and issue a refund.
 
Return Goods to
Willow & Clo,
Powerscourt Centre 
59 South William Street,
Dublin 2, Ireland.
  
Our refund and exchange policies are written in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001)
Returns Policy
In Store- 
We offer an exchange or credit note for any goods returned within 14 days, in the original packaging and with proof of purchase. Our credit notes are valid for 6 months from date of return. Please note for hygiene purposes earrings cannot be exchanged
We do not offer refunds on change of mind, this does not affect your statutory rights
Repairs Policy 
We cannot exchange or refund items which have tarnished due to normal wear, or items damaged by excessive wear or careless storage, please use boxes provided to protect the jewellery. 
If your jewellery has a fault not caused by normal wear within 60 days we will review the item and take care of the repair charge. Outside of 60 days there will be a charge for all repairs. This does not affect your statutory rights. If you notice a fault you must return the piece to us immediately. 

Certain pieces of jewellery may be more susceptible to damage then others particularly those with hand set gemstones, extra care must be taken with these pieces.